Krystal Grand Punta Cancun

ex. Hyatt Regency Cancun

Boulevard Kukulcan Km 8.5, Cancun, Mexico, 77500show map
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2Guests1room
Highlights
8
FabulousBased on  314 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

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Overview

Krystal Grand Punta Cancun Hotel offers an excellent accommodation in Cancun. Krystal Grand Punta Cancun Hotel has been welcoming guests to its luxury rooms since 1983.

A short distance to a bus stop enables you to get to Kukulcan Plaza and Museo de Arte Popular Mexicano in no time. The hotel is positioned in leisure district of Cancun in proximity to a palace and a museum nearby.

There are shopping centers, a shopping village and commercial centers in the proximity of the hotel.

The property enjoys a stunning location within a 25-minute drive to Cancun International airport.

Rooms

Guests at Krystal Grand Punta Cancun Hotel are accommodated in rooms with complimentary Wi-Fi, cable TV, ironing facilities, a fireplace and a DVD player. The guestrooms afford a great view of the sea. Krystal Grand Punta Cancun Hotel offers bathrooms fitted with a shower, guest toiletries and bathrobes.

Eat & Drink

There is a breakfast area for guests to enjoy their meal. Guests can wine and dine at the exclusive restaurant, featuring fresh Italian cuisine. The Beach bar serves refreshing drinks and features a terrace and lounge chairs. Beach House and Casa Rolandi Cancun are situated in a natural area, about 650 meters away of the property.

All visitors are offered a full breakfast for a fee. 

Services

Guests can benefit from car rentals available at the hotel.

Relax

The hotel provides cribs, a kids' club and a play area for families with children. On-site fitness amenities include fitness classes, a gym and yoga classes.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2007.  Number of floors:   14.  Number of rooms:   295.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Coffee/Tea in lobby

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Private swimming pool

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkeling
  • Water skiing
  • Tennis court
  • Golf course

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Coffee/Tea in lobby
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Playpen
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Private swimming pool
  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Ocean view

Room features

  • Individual air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries
  • Lighted makeup mirror

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • International calls
  • CD player
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExtra bedAll children13 - 18 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
The City NightclubThe City Nightclub1700 ft
Cancun Convention CenterCancun Convention Center1400 ft
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Casa Rolandi CancunCasa Rolandi Cancun2100 ftAv. Kukulcan Km. 13.5
Beach HouseBeach House2400 ftBlvd. Kukulcan KM 12 Zona Hotelera
The Surfin BurritoThe Surfin Burrito2900 ftKukulcan Blvd. Km 9.5
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La Isla Shopping MallLa Isla Shopping Mall2.1 mi
Kukulcan MallKukulcan Mall2.7 mi
Backstage TheatreBackstage Theatre2.9 mi
Plaza Las AmericasPlaza Las Americas5.2 miAv. Tulum 260
Mercado 28 Mercado 28 6.1 minorth of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
Beto Avila StadiumBeto Avila Stadium6.1 miMza 4 Supmza 21 Av. Circuito Mayapan s/n L 4
Mercado 23 Mercado 23 6.2 mi CancunMexico
Wet\'n Wild Cancun Wet\'n Wild Cancun 8.9 miBlvd Kukulkan Km. 25 Zona Hotelera
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Getting around
Airports
Cancun International (CUN)11.0 mi
Playa Del Carmen (PCM)41.6 mi
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Reviews
8.2
FabulousBased on  314  reviews

Rating by category:

7.0
Location
7.0
Rooms
1.0
Service
2.0
Dining
  • 7.8
    Fabulous

    Excellent service from hotel staff, both check-in and restaurants and café. Excellent location, with a pier in the sea giving much calmer sea than the usual quite rouugh sea (still easily accessible if you prefer that). Close to shopping malls. Good value, we paid for a city view but sitll got a sea view room.

    You have to sign "i won't bring any drinks or food into the hotel", yuck!...and the internet was unbearingly slow, yet you had to pay a premium rate to get it. The rooms are not that spacious, which might be a consideration for a longer stay. The hotel doesn't really live up to a top resort type of hotel, but it is somewhat offset by the friendly and service minded staff.

  • 8.8
    Superb

    The beach at the hotel was amazing and slightly protected- this was a very big difference from other hotels in the area because the conditions of the sea were not really safe to swim anywhere but at the Hyatt. We also decided to go for the executive club experience and that was very much worth it in price. They had a very expansive coninental breakfast everymoring and a 2 hour cocktail bar for free every day.

    Not much to add here except sometimes the room wasn't cleaned when we left. But that was easily fixed by calling the front desk.

  • 8.2
    Fabulous

    We upgraded to the Club level. Evening canapes and drinks were fantastic and relaxing. The room was always clean and when our door leaked due to a tropical storm the room was cleaned up and the door fixed promptly. Prices are reasonable. Food in the restaurant was good without being spectacular and the buffet was budget but suited our needs for that evening as we wanted to pick at a few things. The couples massage was so relaxing and the spa staff were professional. All things considered - a great place to stay.

  • 9.6
    Exclusive

    Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.

  • 5.0
    Guest rating

    Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.

  • 10.0
    Exclusive

    The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.

  • 7.0
    Very good

    The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.

    I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.

  • 3.8
    Guest rating

    Gorgeous beach

    The hotel far, everything has to pay even on WIFI and shuttle to the airport

  • 9.6
    Exclusive

    Hotel is ideally located for restaurants and nightlife in Cancun, the design of this hotel is also very nice. Club rooms are recommended as you get easy check in-out and free internet, breakfast and coctails in the evening. We ate twice at The Grill and the food experience was very satisfying. I would recommend this hotel for everyone that is not into the all inclusive hotels and experience some real Hyatt quality.

    There were not many things we didn't like. A few are: lack of space in the room to place an open luggage and no place to hang your wet swimming suits to dry in the room or balcony.

  • 10.0
    Exclusive

    Conveniently placed, lovely decor and amenities are excellent. Beach position was perfect.

    I cannot think of anything at present.

  • 10.0
    Exclusive

    the hotel works in a cool style

  • 10.0
    Exclusive

    Food was very nice at the grill and excellent service there. Wide range of outside areas with the pools, beach area and also the Loungers on the grass.

    Some of the final decorative touches were not to standard: a metal handrail up from the pool bar is splattered with stain after the wood was painted. There was a lot of grout round the bottom of the toilet Paint drip on the bathroom files. The in room coffee was dreadful.

  • 3.6
    Guest rating

    We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit.

    Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome.

    We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit. Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome. People at the front desk are aloof and condescending. I am by no means a snob, but I am a doctor and know quite a few families that travel... I will make sure they do not travel here.

  • 7.4
    Very good

    la plage est superbe, la location est parfaite pour aller faire la fete

    le fait de payer constamment pour tout : wifi y compris !

  • 5.4
    Guest rating

    Tres belle plage et situation de l'hotel.

    Le personnel tres desagreable ne rende jamais la monnais chambre un peux vetuste

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Highlights
8
FabulousBased on  314 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 12 yearsExtra bedAll children13 - 18 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Cancun International (CUN)11.0 mi
Playa Del Carmen (PCM)41.6 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room