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Krystal Grand Punta Cancun

ex. Hyatt Regency Cancun

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Grand Punta Cancun

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Private swimming pool

Editorial review:

The perfect family vacation spot, there is much to do for kids and parents here. Lots of activities to be had, including sailing, snorkeling and scuba diving by day and a jazz club and memorable oceanfront dining for the evenings.

Overview

Krystal Grand Punta Cancun Hotel offers an excellent accommodation in Cancun. Krystal Grand Punta Cancun Hotel has been welcoming guests to its luxury rooms since 1983.

A short distance to a bus stop enables you to get to Kukulcan Plaza and Museo de Arte Popular Mexicano in no time. The hotel is positioned in leisure district of Cancun in proximity to a palace and a museum nearby.

There are shopping centers, a shopping village and commercial centers in the proximity of the hotel.

The property enjoys a stunning location within a 25-minute drive to Cancun International airport.

Rooms

Guests at Krystal Grand Punta Cancun Hotel are accommodated in rooms with complimentary Wi-Fi, cable TV, ironing facilities, a fireplace and a DVD player. The guestrooms afford a great view of the sea. Krystal Grand Punta Cancun Hotel offers bathrooms fitted with a shower, guest toiletries and bathrobes.

Eat & Drink

There is a breakfast area for guests to enjoy their meal. Guests can wine and dine at the exclusive restaurant, featuring fresh Italian cuisine. The Beach bar serves refreshing drinks and features a terrace and lounge chairs. Beach House and Casa Rolandi Cancun are situated in a natural area, about 650 meters away of the property.

All visitors are offered a full breakfast for a fee. 

Services

Guests can benefit from car rentals available at the hotel.

Relax

The hotel provides cribs, a kids' club and a play area for families with children. On-site fitness amenities include fitness classes, a gym and yoga classes.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2007.  Number of floors:   14.  Number of rooms:   295.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Lobby
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Water skiing
  • Tennis court
  • Golf course

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Private swimming pool
  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Ocean view
  • Partial View

Room features

  • Individual air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Bathrobe
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • International calls
  • CD player
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 12 years
Extra bed USD 59
Children above
12 years or adults
Extra bed USD 117
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cots and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Krystal Grand Punta Cancun Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

Get directions
Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    2100 ft
  • Beach House
    2400 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Krystal Grand Punta Cancun photos Exterior Hotel information
Guest Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds or 1 Queen-size bed, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Coffee machine
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Soundproofed windows
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • 220 V AC
  • Radio
Krystal Grand Punta Cancun photos Room
King Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Coffee machine
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Soundproofed windows
  • Privilege access to executive lounge
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • CD player
  • Radio
Krystal Grand Punta Cancun photos Exterior Hotel information
Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Soundproofed windows
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • 220 V AC
Room Description:

Altitude Releve Suite Ocean View. BED & BREAKFAST. Dynamic product

Krystal Grand Punta Cancun photos Room
Junior Suite
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Coffee machine
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Telephone
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Sofa bed
  • Dining:Mini-bar
  • Dining table
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • CD player
  • Radio
Krystal Grand Punta Cancun photos Room
Deluxe Double Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons, 2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Coffee machine
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Wardrobe
  • Tiled/marble floor
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • 220 V AC
  • CD player
  • Radio
Room Description:

Deluxe/ All Inclusive Twin - All Inclusive

Krystal Grand Punta Cancun photos Room
Deluxe King Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • Bathroom:Spacious bathroom
  • Hair dryer
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Wake up service
Room Description:

Deluxe|Altitude King Deluxe All Inclusive

Krystal Grand Punta Cancun photos Room
Lagoon Double Room
City view
  • Room size:

    390 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed or 1 King-size bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Seating area
  • Bathroom:Spacious bathroom
  • Hair dryer
  • Bathrobe
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Wake up service
Krystal Grand Punta Cancun photos Exterior Hotel information
Ocean Double Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Soundproofed windows
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • 220 V AC
Krystal Grand Punta Cancun photos Room
Ocean King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Coffee machine
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Soundproofed windows
  • Privilege access to executive lounge
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • CD player
  • Radio
Krystal Grand Punta Cancun photos Exterior Hotel information
Ocean Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Soundproofed windows
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Towels
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • 220 V AC
Club Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Krystal Club Altitude EP

Single Room
Ocean view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Standard|Standard Single Room (Single bed)

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Direct dial phone number
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

Standard|Altitude() Triple

Quadruple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

Standard|Altitude Quad

Apartment
  • Max occupancy:

    2 persons

  • Check Prices
Club Superior Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Terrace
  • Media:Television
Room Description:

CLUB SUPERIOR (2AD+1CH). BED & BREAKFAST. Standard rate

Family Double Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Deluxe Ocean View Double (Family Plan)

Family Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Junior Suite Double (Family Plan)

Superior Deluxe Double Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Superior Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Wi-Fi
  • Facilities for disabled
  • Terrace
  • Work desk
  • Living room
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Radio
Room Description:

Superior|Superior Double Room (Double bed or 2 twin beds)

Deluxe Triple Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • General:Facilities for disabled
  • Work desk
  • Dining:Mini-bar
  • Coffee/tea maker
Room Description:

Triple Deluxe. BED & BREAKFAST. Standard rate

Deluxe Oceanfront Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Terrace
  • Dining:Mini-bar
  • Media:Radio
Room Description:

SUITE GRAND ALTITUDE. BED & BREAKFAST. Standard rate

Deluxe Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Deluxe Double Suite with Ocean View (Double bed or 2 twin beds) (terrace)

Deluxe Quadruple Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Facilities for disabled
  • Work desk
  • Telephone
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Television
Room Description:

Deluxe Room. BED & BREAKFAST. Dynamic product

VIP Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Expedia VIP Suite

Honeymoon Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Honeymoon + Breakfast

Mini King Room
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Seating area
  • Bathroom:Spacious bathroom
  • Hair dryer
  • Bathrobe
  • Bedding:Cots available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Wake up service
Deluxe Family Double Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Deluxe Double (Family Plan)

Terrace Oceanfront Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Terrace
  • Dining:Mini-bar
  • Media:Radio
Room Description:

Suite|SUITE DELUXE OCEAN FRONT WITH TERRACE - ALL INCLUSIVE

Ocean Single Room
Ocean view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Standard|Altitude Ocean View

Ocean Junior Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Junior Suite Ocean View

Luxury Double Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Bathtub
    • + More
  • General:Wi-Fi
  • Terrace
  • Living room
  • Dining:Mini-bar
  • Fridge
  • Media:Satellite TV
  • Radio
Room Description:

Deluxe|Luxury Room - City View

Krystal Grand Punta Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Plaza Las Americas5.2 mi
    Av. Tulum 260
  • Beto Avila Stadium6.1 mi
    Mza 4 Supmza 21 Av. Circuito Mayapan s/n L 4
  • Wet\'n Wild Cancun 8.9 mi
    Blvd Kukulkan Km. 25 Zona Hotelera
  • Mercado 28 6.1 mi
    north of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
  • Mercado 23 6.2 mi
    CancunMexico

Restaurants nearby

  • Casa Rolandi Cancun2100 ft

    Address: Av. Kukulcan Km. 13.5
    Phone: 998 883 2557

    74% likes this, based on 275 reviews
    Cuisine: Italian, International, Swiss
    Price Range: USD 30 - USD 40

  • The Surfin Burrito2900 ft

    Address: Kukulcan Blvd. Km 9.5
    Phone: 8 83 00 83

    85% likes this, based on 591 reviews
    Cuisine: Mexican

  • Beach House2400 ft

    Address: Blvd. Kukulcan KM 12 Zona Hotelera
    Phone: 9988812664

    87% likes this, based on 63 reviews
    Price Range: USD 21 - USD 41

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Cities nearby

Krystal Grand Punta Cancun Reviews

Guest reviews are submitted by our customers after their stay at Krystal Grand Punta Cancun

8.2
FabulousBased on332 reviews

Rating by category:

Location
7.0
Rooms
7.0
Service
1.0
Dining
2.0

Guest reviews

  • Couple
    7.8

    Excellent service from hotel staff, both check-in and restaurants and café. Excellent location, with a pier in the sea giving much calmer sea than the usual quite rouugh sea (still easily accessible if you prefer that). Close to shopping malls. Good value, we paid for a city view but sitll got a sea view room.

    You have to sign "i won't bring any drinks or food into the hotel", yuck!...and the internet was unbearingly slow, yet you had to pay a premium rate to get it. The rooms are not that spacious, which might be a consideration for a longer stay. The hotel doesn't really live up to a top resort type of hotel, but it is somewhat offset by the friendly and service minded staff.

  • Couple
    8.8

    The beach at the hotel was amazing and slightly protected- this was a very big difference from other hotels in the area because the conditions of the sea were not really safe to swim anywhere but at the Hyatt. We also decided to go for the executive club experience and that was very much worth it in price. They had a very expansive coninental breakfast everymoring and a 2 hour cocktail bar for free every day.

    Not much to add here except sometimes the room wasn't cleaned when we left. But that was easily fixed by calling the front desk.

  • Couple
    8.2

    We upgraded to the Club level. Evening canapes and drinks were fantastic and relaxing. The room was always clean and when our door leaked due to a tropical storm the room was cleaned up and the door fixed promptly. Prices are reasonable. Food in the restaurant was good without being spectacular and the buffet was budget but suited our needs for that evening as we wanted to pick at a few things. The couples massage was so relaxing and the spa staff were professional. All things considered - a great place to stay.

  • Older travelers
    9.6

    Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.

  • Couple
    5.0

    Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.

  • Couple
    10.0

    The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.

  • Older travelers
    7.0

    The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.

    I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.

  • Couple
    3.8

    Gorgeous beach

    The hotel far, everything has to pay even on WIFI and shuttle to the airport

  • Couple
    9.6

    Hotel is ideally located for restaurants and nightlife in Cancun, the design of this hotel is also very nice. Club rooms are recommended as you get easy check in-out and free internet, breakfast and coctails in the evening. We ate twice at The Grill and the food experience was very satisfying. I would recommend this hotel for everyone that is not into the all inclusive hotels and experience some real Hyatt quality.

    There were not many things we didn't like. A few are: lack of space in the room to place an open luggage and no place to hang your wet swimming suits to dry in the room or balcony.

  • Couple
    10.0

    Conveniently placed, lovely decor and amenities are excellent. Beach position was perfect.

    I cannot think of anything at present.

  • Older travelers
    10.0

    the hotel works in a cool style

  • Group of friends
    10.0

    Food was very nice at the grill and excellent service there. Wide range of outside areas with the pools, beach area and also the Loungers on the grass.

    Some of the final decorative touches were not to standard: a metal handrail up from the pool bar is splattered with stain after the wood was painted. There was a lot of grout round the bottom of the toilet Paint drip on the bathroom files. The in room coffee was dreadful.

  • Family with children
    3.8

    Nobody at Regency club desk for check out, I lost 20 minutes at the front desk. I was told I would receive a 50% off on buffet since we didn't use the continental breakfast at regency club. The employee lied to me saying I got the discount on my bill. I doublecheck the information with a friend of mine and he paid the exact same amout, We were stayung at level 14 with no pressure in the shower. Despite of several ohone call nobody came to solve the problem...

  • Beeen Waiting
    June  2017
    3.6

    We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit.

    Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome.

    We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit. Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome. People at the front desk are aloof and condescending. I am by no means a snob, but I am a doctor and know quite a few families that travel... I will make sure they do not travel here.

How to reach hotel

hotel Krystal Grand Punta Cancun Cancun location
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Hotel Address:

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

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Airports
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    2100 ft
  • Beach House
    2400 ft
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

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